Reviews is a powerful tool that allows you to view and manage reviews submitted to your business across multiple platforms, including Google, Facebook, TripAdvisor, and many others. By consolidating reviews from these channels, you can efficiently monitor and respond to customer feedback all in one place.
To use Reviews , ensure that your Google and Facebook business pages are connected, as this is required to access their respective reviews.
You will find it as a tab on your location's page
There you will find all the reviews, sorted between:
- All
- Unread
- Read
- Replied
Unread/Read
By default, unread reviews will be displayed in a bold font
Already read reviews instead, will be displayed in a regular font
Question
Some businesses allow customers to post questions directly on their Google Page. Reviews will treat them like reviews (with no rating), and give you the possibility to reply directly from the platform.
Rating only
Google allows customers to give an out-of-5 star rating without elaborating any review.
Reviews will treat them like reviews (with no text).
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